1. Introduction
Paint Bomber Hong Kong respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you interact with our Instagram account, including through our automated messaging system on Instagram.
By sending us a direct message, commenting on our posts, responding to our stories, or otherwise interacting with our Instagram account, you agree to the practices described in this Privacy Policy.
2. Information We Collect
When you interact with us on Instagram, we may collect the following information:
- Your Instagram username
- Your public Instagram profile information
- Messages you send to us through Instagram Direct Messages
- Comments, replies, or reactions you send to our Instagram content
- Information you voluntarily provide, such as your name, phone number, email address, event details, booking preferences, or other inquiry details
- Automated interaction data, such as the date, time, and content of messages exchanged
We do not intentionally collect sensitive personal information unless you voluntarily provide it.
3. How We Use Your Information
We may use the information we collect to:
- Respond to your inquiries
- Provide information about our products, services, events, bookings, or promotions
- Send automated replies based on your message or interaction
- Assist with reservations, appointments, orders, or customer support
- Improve our customer service and communication
- Follow up on your requests
- Maintain records of conversations for business purposes
- Comply with legal obligations or platform requirements
4. Automated Messaging
Our Instagram account may use automated messaging tools to help respond to inquiries more quickly.
Automated messages may be triggered when you:
- Send us a direct message
- Comment on a post
- Reply to a story
- Use certain keywords or phrases
- Interact with our Instagram content
These automated messages are designed to provide helpful information, collect inquiry details, or direct you to the appropriate next step. You may request assistance from a human representative at any time by replying with a message such as “speak to a person” or contacting us directly at [Your Contact Email].
5. Sharing of Information
We do not sell your personal information.
We may share your information only when necessary with:
- Service providers who help us manage Instagram messaging, customer communications, bookings, marketing, or business operations
- Instagram/Meta, as required by their platform functionality and policies
- Payment processors, booking platforms, or delivery partners, if applicable to your request
- Legal authorities, if required by law or necessary to protect our rights, customers, or business
Any third-party service providers we use are expected to protect your information and use it only for the services they provide to us.
6. Third-Party Platforms
Our Instagram messaging and automation tools operate through Instagram and may rely on third-party software or service providers.
Your use of Instagram is also governed by Meta’s own privacy policies and terms. We encourage you to review Instagram/Meta’s privacy practices to understand how they collect and use your information.
7. Data Retention
We retain message history and related information for as long as reasonably necessary to:
- Respond to your inquiries
- Provide services
- Manage bookings or customer relationships
- Improve our business operations
- Comply with legal, accounting, or reporting obligations
You may request deletion of your personal information by contacting us via email. Please note that some information may remain stored by Instagram/Meta or retained where required by law.
8. Your Choices and Rights
Depending on your location, you may have rights regarding your personal information, including the right to:
- Request access to the information we have about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of certain communications
- Withdraw consent where applicable
To make a request, please contact us via email.
You can also stop receiving messages from us by not responding, blocking our Instagram account, or adjusting your Instagram privacy settings.
9. Marketing Messages
If you choose to receive updates, offers, or promotional messages from us, we may send you marketing-related communications through Instagram or other contact methods you provide.
You may opt out at any time by replying with “stop,” “unsubscribe,” or by contacting us directly at [Your Contact Email].
10. Data Security
We take reasonable steps to protect the information we collect from unauthorized access, misuse, loss, or disclosure.
However, no online platform or electronic communication method is completely secure. We cannot guarantee absolute security of information transmitted through Instagram or other online services.
11. Children’s Privacy
Our services are not intended for children under the age of 6. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
12. International Users
If you interact with us from outside Hong Kong, your information may be processed in the country where we or our service providers operate. By communicating with us, you understand that your information may be transferred and processed outside your location.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted with an updated effective date. Your continued interaction with our Instagram account after changes are posted means you accept the updated Privacy Policy.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us: